Medically Intensive Home Healthcare Nursing Services

pic-kristenKRISTEN’S STORY

New Care was not the first home healthcare agency involved with Kristen’s care. Before New Care, we had tried two others, but we were not satisfied with the quality of care they provided. New Care was so far superior in every way! Not only did they provide well-trained, highly professional nurses, but ones who were also able to “connect” with our non-verbal daughter with warmth, humor, and kindness.

Not only did they contribute to the extension of her life beyond her doctors’ expectations, but, more importantly, they contributed immeasurably to her quality of life.

With few exceptions, the nurses on Kristen’s team stayed on for many years. We attributed this to the care with which New Care selected nurses, the skill with which they matched them to clients, and the support given to them all along the way to maximize retention. It has always seemed clear to us that New Care truly has its “heart” in the right place, and that must come from the top down.

Never was this more abundantly clear than during the final few weeks of our daughter’s life, when insurance refused to extend our hours just when we needed it the most. Exhausted from a continuous string of nights with no sleep, I received a call from Jamie, informing me that New Care intended to provide all the extra hours we needed – with or without reimbursement.

We will always be deeply indebted to New Care and the wonderful nurses who provided such highly competent and loving care to our precious girl for the last decade of her life.

— Jim and Kim R., parents of New Care client Kristen


New Care provided home nursing for our daughter Kristen beginning in 2003, a few years after she was diagnosed with a devastating progressive neurological disease, until her passing this past January at age 27. They helped her to be all that she could be for as long as possible. Read the full story

New Care - Joint Commission


New Care is the only medically intensive home healthcare agency in Washington accredited by the prestigious Joint Commission. Our agency and nurses have received numerous awards and accolades since the agency was founded in 1985. New Care has been listed with the Better Business Bureau since 1987 and remains in excellent standing.

New Care Concepts, Inc. is licensed by the State of Washington as an in-home services agency. We also have a Medicaid license to provide home health care services in Whatcom, Skagit, Snohomish, Island, King, Pierce, Thurston, Mason, Kitsap, Lewis, and Grays Harbor Counties.

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Patients first

Our clients are our focus. Our entire team, from our licensed nurses to our clinical directors, schedulers and insurance specialists, put the needs of our clients first.

RN owned and managed

We were founded by an RN, and all of our clinical directors are also registered nurses. This focus on clinical excellence leads to higher standards of care and more positive experiences for our clients and nursing staff.

Locally owned

We are committed to dealing sensitively with clients and families who face the intrusion of nurses in their homes. Being locally owned and operated allows New Care to be timely and flexible in responding to our clients, families and staff.

Speak with a Care Advisor

New Care provides the skilled nursing your loved one requires and the peace of mind you seek. We are available anytime to answer your questions. Please get in touch either online or by phone at 206.789.9054 or 800.635.6480.

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