Medically Intensive Home Healthcare Nursing Services
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800.635.6480
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NEW CARE TEAM

Jamie Hills, RN

Owner/President

Jamie founded New Care in March 1985 and is focused on building the next generation of leaders, nurses and office staff. While she has stepped away from day-to-day operations, her goal remains the same—to make a positive difference in the lives of New Care’s employees, clients and families. In her spare time, Jamie enjoys travelling, gardening, pets, wildlife conservation and the Seahawks. 

Diane Higgins

Executive Vice President

Diane has been with the company since 1988 and has served in a number of capacities, from marketing to human resources, where she helped develop New Care’s 401(k) retirement plan. Diane has served on the board of directors (including a stint as president) of the Home Care Association of Washington. Diane earned her MBA from the College of William and Mary. Diane enjoys travelling, family, friends, Seahawks, classical music, light opera and her precious pooch.

Loreen Angell, RN

Clinical Liaison

Loreen has experience as a field nurse at New Care, as well as working as a nurse at another home health agency before transitioning to Clinical Liaison. “One of my goals is to increase awareness of our specialty field within the global nursing community. I love to mentor, train and advocate for the nurses I work with.” Loreen has been passionate about Medically Intensive Home Care since graduating from nursing school. In her spare time, Loreen enjoys spending time with her wife and two children. As a family they love to watch TV and explore the great outdoors.

Molly Austin

Chief Operating Officer

Molly oversees day-to-day operations and offers administrative support. She also helps families secure funding for their in-home nursing needs. “I love working for a local, family-oriented company and advocating for families who need help.” In her spare time, Molly enjoys movies, sports and sunshine. She received her associate’s degree from Bellevue Community College.

Michelle Baker, RN, BSN

Clinical Director

Michelle helps clients and families connect with nurses who fit their unique needs, while also actively supporting New Care’s nurses. She previously worked as a nurse for New Care clients before transitioning to her current role. “I love building relationships with my clients and families. I like helping clients meet their goals and watching the improvements they make.” A member of Sigma Theta Tau International (the honor society of nursing), Michelle earned her BSN from Seattle University. She also has a BA in English from Carthage College. Michelle enjoys reading, traveling and spending time with her family.

Lyn Blanchard

On-Call Scheduler

Lyn is one of New Care’s two after-hours schedulers. She is responsible for scheduling replacement nurses and communicating scheduling issues with nurses, families, clinical directors and scheduling coordinators. “I love being able to help people in a field as important as health care.” Lyn is also a graphic designer. She enjoys tennis, swimming, hiking, traveling and spending time with family. She earned her BA in communications from the University of Washington and also attended the School of Visual Concepts in Seattle.

Helen Dalton

Scheduling Coordinator

Helen matches nurses with clients in New Care’s fast-paced scheduling department. Prior to joining New Care, Helen was a CNA for 16 years. “I love to work with people and I especially love to see our clients thrive.” In her spare time, Helen enjoys being with friends and family, movies, and visiting the ocean. She also has a deep and abiding love of animals.

Jessie Gray, RN, BSN

Clinical Director

Jessie serves as a liaison and a connection between the New Care office, physicians, nurses and families. “My role is to support, empower and be a resource for our nurses and clients. I am passionate about empowering people to live the lives they can and want to.” After earning her BSN from Hope College in Michigan, Jessie worked as a nurse at an adventure camp and an inpatient pediatric psych hospital before joining New Care. She enjoys rock climbing, skiing and mountain biking, and spending time with family and friends.

Rebekah Marquez

Office Manager & Assistant to the President

Rebekah oversees the day-to-day operations of the office–including phones, mail, nurses’ continuing education, and the monthly newsbrief—and manages scheduling for a handful of clients. Before joining the New Care team, Rebekah earned Bachelor’s degrees in English and Education and worked as a public school English teacher for 7 years. She has a passion for helping make the world a better and more equitable place for those living in poverty or with disabilities. In her free time, Rebekah enjoys spending time with her friends, family, and cats while reading, watching movies, knitting, and hiking.

Marea Olson

Scheduling Coordinator

Marea coordinates calendars for north end clients and nursing staff, matches appropriate nurses to clients’ needs, and works supportively with Clinical and HR staff.  She earned her Liberal Arts B.A. at Evergreen State College with emphases in Photography and Community Studies.  Her work background includes 7 years of dispatching skilled labor throughout Puget Sound’s theatre community, as well as a previous supervisory role at one of our region’s largest emergency medical call centers.  In her time off, Marea enjoys photography, the outdoors, films, music, and time with friends, family and pets.

Katie Reisenauer

HR/Marketing Coordinator

Katie’s HR functions include all aspects of recruiting, interviewing and on-boarding new field staff. Her marketing role involves curating all of New Care’s social media outlets (Facebook, LinkedIn and Twitter). Katie earned her Bachelor of Arts in Humanities from Seattle University. Outside the office, she enjoys golf, tennis, skiing and time with friends and family.

Sally Rose

On-Call Scheduler

Sally takes calls that come in after the office is closed on the weekdays and weekends. “Providing good customer service and communication is a favorite skill of mine. I enjoy the challenge of solving problems — and celebrating with clients and the New Care team when I am successful.” An English graduate of Whitworth College, Sally earned her MA in education from the University of Washington. She is a part-time public school teacher, currently teaching high school English. In her spare time, Sally plays guitar, hikes, reads and spends time with her family and friends.

Allison Seumae

HR DIRECTOR

Allison serves as an advocate for both New Care clients and nurses. “I work directly with the Clinical and Scheduling teams to oversee recruiting, hiring, and retention of our staff along with performance management, organization development, safety, communication, administration and training.” Allison also works with the Executive Team to develop systems and processes at New Care that enable the company to continue to grow while remaining an industry leader. Prior to New Care, Allison put her associate’s of marketing degree to work in the wedding and hotel industries. She enjoys spending time with her daughters, family and friends, as well as traveling, scrapbooking and activities with her church family.

Jessica Smith

HR Coordinator

Jessica is responsible for supporting many different aspects of the HR department including interviewing and hiring applicants, personnel support, maintaining mandatory licensure, employee evaluations, benefits, payroll and billing. “I am very grateful to work for a company and in an industry where we can make such a difference in the lives of those who need it the most.” Jessica was previously an office administrator in a sales office. She earned her associate’s degree from Bellevue Community College. She enjoys spending time with her husband and two children, as well as cooking, hiking and being with friends.

Cynthia States

Health Information Coordinator

Cynthia maintains and analyzes medical records and clinical documentation for accuracy and ensures that all medical information is kept private in accordance with HIPAA regulation. She was a nursing assistant in hospitals and nursing facilities for two decades and has a BS in Law and Justice with a paralegal specialty. In her spare time, Cynthia enjoys gardening, reading, Cross Fit and playing darts.

Jennifer Watson, RN, BSN

Clinical Director

Jennifer assists clients and nurses in the medically intensive home care setting by providing training and supporting the staff in the home. She was a field staff RN at New Care for over two years before transitioning to the office as a Clinical Director.  Jennifer has enjoyed building personal relationships with her clients while providing care that, in many hospitals, only critical care nurses would be able to provide. Outside of the office she is passionate about spending time with her son and husband. Jennifer is an energetic and knowledgeable nurse, eager to offer her clinical oversight as a clinical director for New Care. 

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Jamie Hills, RN

Owner/President

Diana Higgins New Care Vice President

Diane Higgins

Executive Vice President

Loreen Angell, RN

Clinical Liaison

Molly Austin New Care Chief Operating Officer

Molly Austin

Chief Operating Officer

Michelle Baker-New Care Clinical Director

Michelle Baker, RN, BSN

Clinical Director

Lyn Blanchard New Care On-call Scheduler

Lyn Blanchard

On-Call Scheduler

Helen Dalton New Care Scheduling Coordinator

Helen Dalton

Scheduling Coordinator

Jessie Gray New Care Clinical Director

Jessie Gray, RN, BSN

Clinical Director

Rebekah Marquez

Office Manager & Assistant to the President

Marea Olson

Scheduling Coordinator

Katie Cunningham New Care Scheduling Coordinator

Katie Reisenauer

HR/Marketing Coordinator

Sally Rose - Scheduling New Care Concepts

Sally Rose

On-Call Scheduler

Allison Seumae New Care HR Director

Allison Seumae

HR DIRECTOR

Jessica Smith New Care HR Coordinator

Jessica Smith

HR Coordinator

Cynthia States New Care Health Information Coordinator

Cynthia States

Health Information Coordinator

Jennifer Watson, RN, BSN

Clinical Director

Speak with a Care Advisor


New Care provides the skilled nursing your loved one requires and the peace of mind you seek. We are available anytime to answer your questions. Please get in touch either online or by phone at 206.789.9054 or 800.635.6480.

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