Our deep respect for our clients, the highest trained and supported nurses in the industry, and the responsiveness that comes with being a local agency. Since our founding in 1985, our goal has been to deliver on our promises (and never promise what we can’t fulfill). Our clinical directors are highly involved in our clients’ cases, and we work diligently to make the best match between nurse and client. We get to know our clients and have many relationships that span a decade or longer. 

Our nurses have mastered the art of professional compassion and dedicate themselves to fulfilling the rigorous duties required by medically intensive home healthcare. Many have special knowledge and talents they have honed throughout their careers, and we match their skills to our clients’ needs when staffing. Our nurses thrive on working independently but have the full support and mentorship of New Care’s expert clinical directors. Nurses receive in-depth, specialized, and client-specific training.

All of our nurses are either RNs or LPNs currently licensed in the state of Washington. They have passed a background check, are current on CPR training, TB tests and Hepatitis B vaccines. Our nurses undergo additional training when hired by New Care and have specific training on the equipment used by each client. Ongoing training keeps our nurses up-to-date on technical advances and standards of care. New Care trains, orients and educates staff regarding Joint Commission, state and federal regulations. To encourage continuing education for our nurses, we offer tuition reimbursement and scholarship programs. Each nurse is strongly encouraged to obtain 20 or more continuing education hours each year.

Yes, typically in the form of 8 to 12-hour shifts.

While New Care strives to cover 100 percent of shifts, we consider safety and nurse qualifications of the utmost importance. A shift may go uncovered if all resources have been exhausted. We highly encourage families and clients to have alternate trained caregivers in times of emergency to ensure safe care is always provided.

Yes, all of our nurses are employed by New Care. We manage all screenings, background checks, training, scheduling, finances and benefits, which reduces the administrative burden on our clients and their families. Our nurses follow the policies and procedures of New Care as well as state rules and regulations for nursing practice. Client and family preferences are always considered when placing a nurse.

Absolutely. Both our nurses and clients may request a meet-and-greet after being placed with a client but prior to starting work. These meetings are an opportunity for families and nurses to ask questions and establish rapport. Common topics include client and family history, nurse experience and working style, family expectations, and nurse goals and commitments. 

New Care has a dedicated team of scheduling coordinators, both in-office and after-hours. There is a coordinator available 24/7.

We accept major insurance plans, L&I, school districts, private pay, and Medicaid. New Care is always willing to assist clients and potential clients with insurance funding, and we have specialists on staff to help with this complex process. We strive to advocate for care for clients in need of medically intensive care and work with other professionals to assist in obtaining care.

Yes. We regularly coordinate our services with complementary therapies, including physical and occupational therapy, speech language pathologists, dieticians, social workers and educational professionals. Nurses in the home can work directly with providers to schedule these visits and appointments, and to carry out activities in the home to meet client goals.

Client safety is paramount to New Care. We have extensive policies and procedures in place on topics ranging from emergency preparedness for weather and disasters to oxygen safety, fire safety, hazardous material handling and infection control. We have a robust system in place that notifies clients and families of safety issues as they arise. You are welcome to review our safety and emergency practice protocols.